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Wednesday, October 10, 2007

 

Managing KPI

In order for any business to be able to effectively starting managing KPI (key performance indicators) they must first decide what these are actually going to be. However when selecting them a business should limit themselves to those factors which they consider to be essential to the business in order for it to achieve its goals.
Another important thing when choosing your KPI's in order to manage them effectively is a business should keep them to a very small number. By doing this a business is more likely to be able to keep everyone who is involved in the business attention focused on what is required of them in order for them to achieve their goals.
The main reason why many businesses today are using key performance indicators in their business is not only as a way of getting staff to work more productively but it acts in some ways like a carrot on a stick would to a donkey. It also provides staff with a clear understanding of what is required of them in order that the business and they achieve the goals that have been set before them.
Once you have the KPI's chosen you need to allow all members of staff to know what they are. Certainly one of the quickest and simplest ways of doing this is by sending an email to them or placing them on the company's intranet system. You may also choose to actually print them off and place them in places where they are prominently displayed such as in the office canteen or in the conference room.
But not only should you be showing the employees what each KPI is you also need to show them over time what progress is being made in order that the targets and goals are being met. The more people are provided with information relating to their KPI target the more motivated they will remain in order to reach them.
Along with telling staff what the key performance indicators are it is important that you allocate a certain role or step in the process to achieving the businesses goals to a particular member. Once you have decided just which member of staff will be dealing with which particular sector of the KPI you then need to spend time looking at the ways in which they can achieve their goal of completing the task. You may find that for some staff members it may well include them undertaking some additional training, but in order for your business to attain its goals this may be necessary.
Certainly the more a business is capable of managing KPI's then the employees within the company will find it much easier to meet and attain the goals that they have been set. If you keep the above in mind you will find that actually managing yours will be much easier than you first suspected.

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