Welcome to Business Management
Tuesday, July 7, 2009
Supervising and Managing a Cleaning Crew
A word on Liability Insurance
The people you hire will be going into you're clients home so you will want to make sure their bondable just in case the worst happens like damage. You should have liability insurance. Shop around for the best available prices.
Communication is Key
Communicate better with cell phones or 2 way radios. Being able to convey accurate instructions or to efficiently dispatch your fleet (if you have one) would improve customer service. Communication is your top tool for keeping your clients happy, without communication you have nothing except for minor chaos so to speak. Another element to success is to ensure that everyone on the cleaning crew interacts well with each other, this makes for a happier work environment and more efficient workers.
Strengths, Weaknesses and First Name Relationships
Each worker will have their strengths and weaknesses when it comes to cleaning, compliment their weaknesses with other coworkers strengths, in return you will get a thorough job done. Address the members of your cleaning crew by first name to make them feel like they are part of a team, calling them by their last name doesn't pack the same punch as a first name relationship does.
Finding Workers
To recruit workers for your cleaning crew advertise in your local paper or find help via word of mouth.
Scheduling Software
The number of people cleaning per site will depend upon the size of the house your cleaning. If you plan on operating several groups of cleaning crews you will want to make sure your organized as far as booking appointments and knowing where each crew member is at.
The people you hire will be going into you're clients home so you will want to make sure their bondable just in case the worst happens like damage. You should have liability insurance. Shop around for the best available prices.
Communication is Key
Communicate better with cell phones or 2 way radios. Being able to convey accurate instructions or to efficiently dispatch your fleet (if you have one) would improve customer service. Communication is your top tool for keeping your clients happy, without communication you have nothing except for minor chaos so to speak. Another element to success is to ensure that everyone on the cleaning crew interacts well with each other, this makes for a happier work environment and more efficient workers.
Strengths, Weaknesses and First Name Relationships
Each worker will have their strengths and weaknesses when it comes to cleaning, compliment their weaknesses with other coworkers strengths, in return you will get a thorough job done. Address the members of your cleaning crew by first name to make them feel like they are part of a team, calling them by their last name doesn't pack the same punch as a first name relationship does.
Finding Workers
To recruit workers for your cleaning crew advertise in your local paper or find help via word of mouth.
Scheduling Software
The number of people cleaning per site will depend upon the size of the house your cleaning. If you plan on operating several groups of cleaning crews you will want to make sure your organized as far as booking appointments and knowing where each crew member is at.
# posted by gopi @ 6:21 AM 
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